Hosting Cancellation and Refund Policy
How to request a cancellation or refund
Email hello@verityhost.online with your payment or order reference and purchase email. Explain whether your request concerns hosting, a website package, a duplicate charge, an access issue, or an incorrect payment.
Reviewing your request
We review cancellation and refund requests according to whether setup or delivery has begun, work already completed, the agreed scope, and applicable consumer rights. Contact us promptly if you need to cancel before work begins. A support message does not itself cancel the order or initiate a refund.
Payment issues and delivery problems
Report duplicate payments, charges for an incorrect amount, or a service we cannot deliver. We investigate the payment and work with you on correction or an appropriate refund.
Where a refund goes
Approved refunds are issued through the original gateway, Cashfree or Razorpay, to the original payment method. We confirm initiation by email. The payment provider and your bank determine when the credit arrives. This policy does not limit applicable consumer rights.
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Domain requests we cannot fulfil
If your chosen domain becomes unavailable or requires a premium above the displayed registration price, we will offer an alternative or refund the domain charge and its associated GST, if charged. Other items in a combined order remain separate. We do not charge an extra premium without your approval. A successfully registered domain is subject to registry/registrar cancellation rules and applicable consumer rights. An admin status note alone does not initiate a refund; approved refunds are processed through the original payment gateway.
Bundle registration refunds
For a discounted domain-and-hosting bundle, the order summary allocates the amount paid between hosting and the domain. If a domain cannot be registered, you may choose an alternative or a refund of that discounted domain charge. If the remaining hosting cannot be used for your intended setup, contact us to cancel the unactivated bundle for a full bundle refund. After successful domain registration, registrar charges are normally non-refundable. Refunds are processed through the original payment gateway; the standalone domain list price is not the refundable amount when a bundle discount applied.