Hosting Privacy Notice
Domain registration details
After a paid domain order, we collect the legal owner name, organisation or personal ownership designation, account email, full postal address, telephone country code and number, and nameservers. You authorize us to share these details with ConnectReseller and the relevant domain registry to register and maintain the domain in your name. Registration details are encrypted in our private storage and are not sent to Google Analytics. Where registrar identity verification is required, complete it directly using the registrar’s verification process; do not enter identity document numbers in the domain contact form.
Order information
We store the name, email, mobile number, optional domain, selected products, amount, payment status, and order reference submitted at checkout. We also save available campaign tags and ad click identifiers with the order to help identify its source. Google Analytics and the Google tag measure visits and verified purchases. We do not send checkout contact fields in analytics purchase events. A secure cookie lets the browser that placed an order check its payment status.
Payments
The selected gateway, Cashfree or Razorpay, handles the payment credentials entered in its checkout. VerityHost stores the gateway order reference and payment session information, and verifies the final status with the selected gateway.
Service quote requests
When you request a service quote, we store your name, contact details, public website address, selected service, and request description. We use these to assess the work and contact you. Your request appears in your authenticated customer dashboard and is emailed to our support mailbox.
Customer dashboard
The dashboard sends a one-time sign-in code to the email used at checkout. Codes expire after 10 minutes and dashboard sessions after 7 days. We store hashed codes and session tokens to protect access to order information. Active email products show mail-app settings after mailbox setup. Mailbox access uses its separate credentials in an email application.
Activation profile and KYC
We collect the profile, billing address, verified contact details and identity or business document you submit for activation review. KYC documents are encrypted in private storage and are available only to authorised administrators through authenticated access. They are not published on the website. Access to a document and review decisions are recorded in an audit log. Contact support to request correction, access or deletion; records required for disputes, accounting or security may need to be retained. Aadhaar is not requested.
Checkout and verification messages
We record started checkouts, selected products, totals, timestamps and contact details you enter to operate checkout and show order status. Unconverted checkouts may be listed internally as abandoned after 30 minutes. No abandoned-cart reminders are sent automatically. With your checkout consent, we send purchase and verification messages by email and WhatsApp. Verification codes expire, and delivery depends on the configured sender service. Signing in through an email code proves email access; a separate WhatsApp code verifies the chosen number.
Business CRM records
If you use the included CRM, we store the contact names, companies, email addresses, phone numbers, pipeline stages, notes and follow-up dates you enter to provide that service. Records are associated with your account workspace and are available through your authenticated customer dashboard while your business plan is active. Archiving hides a record from the active list and does not delete it. Only enter information you are authorised to manage, and keep unnecessary sensitive information out of notes. Contact support for data access or deletion requests.
Marketing quote requests
For Google Business Profile and social media enquiries, we store the business or public profile link if supplied, your contact details and the requirements you submit, so we can assess the work and reply with a quote.
Support conversations
We store ticket subjects, categories, priorities, related order references, messages, status updates and timestamps so clients and authorised support administrators can follow a request. Clients can access only their own tickets. Administrators can access all client tickets for support. Email notifications contain the ticket reference and a dashboard link; the conversation remains in the authenticated dashboard.
Why we use your information
We use order details to reconcile payments, arrange hosting or website setup, respond to support requests, and prevent abuse. Our hosting site uses Google Fonts to load its typefaces. Enquiry links open WhatsApp, where its privacy terms apply.
Your choices
Contact hello@verityhost.online to request access, correction, or deletion of your information. Payment and security records may need to be retained for legal and accounting requirements.
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Optional WhatsApp checkout reminder
You can request one reminder about an incomplete website checkout. We use your mobile number and selected package only after you confirm by sending the prepared message from WhatsApp. A reminder is skipped when payment is pending or confirmed. Reply STOP to opt out of future checkout reminders.